Terms of service

This website is operated by Pixie Stitch Co. Throughout the site, the terms “we”, “us” and “our” refer to Pixie Stitch Co. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service.

These Terms apply to all users of the site, including without limitation browsers, customers, and merchants.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

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Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose.

You must not transmit any worms, viruses, or destructive code.

A breach or violation of any of the Terms will result in an immediate termination of your services.

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Products and Services

All Pixie Stitch Co products are handmade, which means slight variations may occur. These variations are part of the charm of handmade items and should not be considered defects.

We make every effort to display our products as accurately as possible, including colours and details. However, we cannot guarantee that your device’s display will reflect the exact colours of the product.

We reserve the right to limit quantities of any products or services that we offer.

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Pricing

All prices are listed in AUD (Australian Dollars) unless otherwise stated.

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue products at any time without notice.

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Orders

We reserve the right to refuse or cancel any order if we believe it may be fraudulent, violate these Terms, or create unreasonable demands for a handmade item.

Custom orders are subject to availability and agreement between Pixie Stitch Co and the customer.

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Shipping

Shipping times are estimates and may vary depending on location and postal carrier delays.

Pixie Stitch Co is not responsible for delays caused by shipping carriers, customs, or incorrect shipping information provided by the customer.

For more information, please see our Shipping Policy.

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Returns and Refunds

Due to the handmade nature of our products, returns for change of mind are not accepted.

If an item arrives damaged or faulty, please contact us within 48 hours of delivery so we can resolve the issue.

Please see our Returns & Refund Policy for full details.

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Intellectual Property

All designs, photographs, branding, and content on this website are the property of Pixie Stitch Co and may not be reproduced, copied, or used without permission. Such acts will incur legal action and enforcement of our intellectual property rights.

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Changes to Terms

We reserve the right to update or modify these Terms of Service at any time.

It is the customer’s responsibility to review this page periodically for updates.

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Contact Information

Questions about the Terms of Service should be sent to:

hello@pixiestitchco.com.au