Shipping policy

Thank you for supporting Pixie Stitch Co — a small handmade business creating magical pieces for little dreamers.

Because each crown and wand is carefully made by hand, shipping times may vary slightly depending on whether your item is ready to ship or made to order.

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Processing Times

Ready-to-Ship Items:
Orders containing ready-to-ship pieces will usually be dispatched within 2–3 business days.

Custom Orders:
Custom creations are made especially for you and typically take 1–3 weeks to complete before shipping.
You will receive updates if your custom order requires additional time.

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Shipping Within Australia

Orders are shipped via Australia Post.

Estimated delivery times after dispatch:

• Standard Shipping: 3–7 business days
• Express Shipping: 1–3 business days

Tracking details will be emailed to you once your order has been shipped.

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International Shipping

Pixie Stitch Co ships worldwide.

International delivery times vary depending on location but typically arrive within 7–21 business days after dispatch.

Please note that international customers may be responsible for customs fees or import duties charged by their country.

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Lost or Delayed Packages

Once your order has been handed over to the postal carrier, delivery times are outside of our control.

If your package appears delayed or lost, please contact us and we will do our best to assist you in locating it.

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Incorrect Shipping Address

Please double-check your shipping details before placing your order.

Pixie Stitch Co cannot be responsible for orders sent to incorrectly entered addresses.

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Questions

If you have any questions about shipping or your order, please feel free to reach out via the Contact page or email us at:

hello@pixiestitchco.com.au

Every Pixie Stitch parcel is packed with care, ready to bring a little magic to your little one’s world.