Refund policy

Thank you for supporting Pixie Stitch Co — a small handmade business creating magical pieces for little dreamers.

Each Pixie Stitch crown and wand is carefully handmade, which means every piece is unique and created with great care.

Because of this, our return policy is slightly different from large retailers.

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Change of Mind

Due to the handmade nature of Pixie Stitch Co creations, we do not accept returns or refunds for change of mind.

Please read product descriptions carefully before placing your order. If you have any questions, you are always welcome to contact us before purchasing.

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Custom Orders

Custom pieces are created specifically for you and therefore cannot be returned or refunded once production has begun.

We will always discuss and confirm the design with you before starting your custom creation.

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Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item

Once reviewed, we will happily arrange a replacement, repair, or refund where appropriate.

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Lost Packages

If your parcel appears to be lost in transit, please contact us and we will assist you in opening an inquiry with the shipping carrier.

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Contact

If you have any concerns about your order, please reach out via our Contact page or email us at:

hello@pixiestitchco.com.au